Question 1

Is the product look same as it looks on the website of aayna.store

Accepted Answer

Yes, the products and fabrics are absolutely the same as it is shown on the website. We endeavor to make sure that we show the exact product on our website. However, some variations will be there due to light and device.

Question 2

Do you have a physical store?

Accepted Answer

Both a physical store and an online store are available to us. Nevertheless, the product can be viewed before buying if someone wishes to do so. Surat, Gujarat, India, is where the company is based.

Question 3

Do sarees have the blouse pieces included?

Accepted Answer

The blouse is included in all sarees from Aayna Store.

Question 4

What is the dimension of a saree?

Accepted Answer

Saree length is 5.5 meters (excluding the blouse piece) and width is 1.14 meters. A few sarees may have different measurements due to their fabrics.

Question 5

How long will the delivery take?

Accepted Answer

It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days.

Question 6

How can I track my order?

Accepted Answer

You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you.

Question 7

Can I cancel my order?

Accepted Answer

Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.

Question 8

How do I return my product?

Accepted Answer

Super easy!. Please login with your credentials and visit the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID.

Question 9

Do I get the shipping charges refunded in case of return?

Accepted Answer

No.

Question 10

Do you ship outside India?

Accepted Answer

We provide shipping across the world.

Question 11

In what circumstances I can return my orders?

Accepted Answer

When the delivered product has a defect, you can raise a return request on care.aaynastore@gmail.com

Question 12

How do I get the refund of my order? What is the process?

Accepted Answer

Our quality team will examine the product once we receive it, and if the issues you have raised are indeed true, we will initiate the refund. Getting your money credited to your bank account will take up to 7 working days.

Question 13

What are payment methods for international customers?

Accepted Answer

Aayna Store provide multiple secure payment options like – Razorpay, Stripe, PayPal* and bank transfer.

Frequently asked questions